About Windback

We believe no SaaS company should lose customers without a fight.

Our Mission

Windback is the complete customer retention platform for SaaS. We help subscription businesses understand why customers leave, recover them before it's too late, and build lasting relationships that reduce churn.

Using AI, Windback analyzes cancellations and payment failures, generates personalized recovery emails, tracks customer health, monitors LTV, and gives you the tools to proactively retain every customer.

What We Do

  • Detect cancellations and failed payments in real-time via Stripe, Razorpay, Paddle, Dodo, and custom webhooks.
  • Generate AI-powered recovery emails and smart dunning sequences to win customers back automatically.
  • Track customer health scores, monitor lifetime value, and predict churn risk before it happens.
  • Track onboarding progress and win back old customers with AI-powered Lost Gems outreach.

Our Values

Developer-First

RESTful APIs, webhook integrations, and comprehensive docs so you can integrate in minutes.

Privacy by Default

We only process the data needed for recovery. No selling, no profiling, no surprises.

Transparent Pricing

Simple tiers, no hidden fees, and a generous free plan to get started.

Results-Driven

We measure success by one metric: how much revenue we help you recover.

Founder

AK

Arkit Karmokar

Developer & Entrepreneur

LinkedInX / TwitterEmail

Get in Touch

Have questions or want to partner with us? Reach out at support@windbackai.com or explore our docs.