Privacy Policy

1. Information We Collect

We collect information you provide directly, such as your name, email address, and company details when you create an account. We also receive webhook event data from your connected payment providers, which may include subscription IDs, plan details, and cancellation reasons.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Generate AI-powered recovery emails for your churned customers
• Send you product updates and support communications
• Monitor and analyze usage patterns to improve the platform
• Detect and prevent fraud or abuse

3. Data Sharing

We do not sell your personal information. We share data only with service providers that help us operate the platform (e.g., hosting, email delivery, AI processing) and only to the extent necessary to provide our services.

4. Data Retention

We retain your account data for as long as your account is active. Webhook event data is retained for 12 months from the date of receipt. You can request deletion of your data at any time by contacting support.

5. Security

We implement industry-standard security measures including encryption in transit (TLS) and at rest, access controls, and regular security audits. Webhook payloads are verified using provider-specific signature validation.

6. Your Rights

You have the right to access, correct, or delete your personal data. You may also request a copy of your data in a portable format. To exercise any of these rights, contact us at support@windbackai.com.

7. Cookies

We use essential cookies to maintain your session and preferences. We do not use third-party advertising cookies. Analytics cookies are only used with your consent.

8. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes via email or an in-app notification.